Privacy Policy

1. Introduction

L'hotesse and its affiliates (“L'hotesse,” “we,” “us,” or “our”) are committed to protecting your privacy in accordance with applicable data protection laws. When we refer to “you,” we mean our customer, website visitor, or other relevant third parties, such as contact persons from companies or organizations we do business with. The purpose of this privacy policy is to explain how we collect and use your personal data and how you can exercise your rights.

2. From Where Do We Collect Your Personal Data?

We may collect personal data from you when you make a purchase on our website, correspond with us by post, email, or telephone, create an account on our website, or request information from us. We may also automatically collect technical and usage data about your equipment, browsing actions, and patterns when you interact with our website. This data is collected through cookies, server logs, and other similar technologies. In some cases, we may obtain personal data from sources other than you, such as credit reference agencies, regulatory authorities, or publicly available databases. If you do not provide certain information when requested, we may be unable to fulfill our obligations to you or respond to your requests, thereby preventing us from providing the highest level of service. Additionally, we may be prevented from complying with legal obligations (such as reporting requirements).

3. What Information Do We Collect?

The categories of personal data that we may collect, store, and use include:

  • General information and contact details, such as name, gender, personal identity number, phone number, email address, address, and other contact details.

  • Financial information, such as bank details, credit information, and payment history.

  • Marketing and communications data, including your preferences for receiving marketing communications, user account details, correspondence with customer service, and other communication/subscription preferences.

  • Technical data, such as IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform, as well as other technologies on devices you use to access our website.

  • Usage data, such as information about how you use our website and shopping history.

4. How Do We Use Your Personal Data?

We may use your personal data to:

  • Administer and fulfill our contractual and legal obligations to you or the company you represent.

  • Comply with legal and reporting obligations, such as warranty claims, bookkeeping regulations, and reporting to tax authorities and other supervisory authorities.

  • Respond to your inquiries and requests.

  • Establish, exercise, or defend our legal rights.

When the processing of your personal data is not based on a legal or contractual requirement, it will be based on our legitimate interests to:

  • Provide you with marketing communications and publications (via post, email, SMS, or similar technology) about our business that we believe may be of interest to you, including general information and newsletters.

  • Use data analytics to study how visitors use our website and to improve our website.

  • Manage our everyday business needs.

We may use automated decision-making when using credit as a payment method to evaluate your credit rating. You may express your opinion and contest the decision by contacting us (see contact details at the end of this privacy policy). We may also use profiling to provide customized marketing offers. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider a need to use it for a compatible purpose. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis for doing so.

5. To Whom Do We Disclose Your Personal Data?

We may disclose your information:

  • To service providers who process personal data on our behalf.

  • When required by law.

  • In connection with any legal proceedings or prospective legal proceedings.

  • To establish, exercise, or defend our legal rights.

Except as outlined in this privacy policy, we will not provide your personal data to third parties.

6. Where Do We Store and Transfer Your Personal Data?

Personal data we collect may be stored, processed, and transferred between countries where we operate, enabling us to use your data in accordance with this privacy policy. Your data may be transferred to countries that may not have data protection laws equivalent to those in the European Economic Area. However, we will take reasonable technical, organizational, and legal measures to ensure your data is securely processed, providing an adequate level of protection.

7. How Do We Protect Your Personal Data?

We implement adequate security measures to prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to your personal information. However, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8. How Long Do We Save Your Personal Data?

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with mandatory retention periods required by law. In determining the appropriate retention period, we consider factors like the amount, nature, and sensitivity of the data, the risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and any applicable legal requirements.

9. What Are Your Rights?

  • Right to Access: You may request a copy of the personal information we hold about you. Provision of this information is generally free, but under certain circumstances, it may be subject to a fee.

  • Correction, Deletion, and Objection: You can request corrections of inaccurate information, deletion of data no longer necessary for its purpose, or object to our processing of your personal data. However, legal obligations may prevent immediate deletion of some information.

  • Recall Your Consent: If processing is based on your consent, you can withdraw this consent at any time.

  • Opt-Out from Marketing: You can instruct us not to process your data for marketing purposes, including profiling for direct marketing. Typically, you'll agree to this in advance, and we provide an opportunity to opt out at any time via email or through your account on our website.

10. Cookies

We use cookies and similar technologies on our website. You can configure your browser to reject all or specific cookies or to alert you when websites set or access cookies. Choosing to reject cookies may affect your access to some functionalities of our website.

11. Third-Party Websites

Our website may contain links to other websites. This privacy policy does not cover those websites, and we are not responsible for their privacy practices.

12. Changes to This Policy

We may update this privacy policy periodically. Any changes will be posted on our website, and we encourage you to check this page to stay informed.

13. Contact Information

If you have questions or requests regarding this privacy policy or how we process your data, please contact:

L'hotesse
Email: info@lhotesse.com

Last Modification Date: 2025-01-25